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TYLER

Newsvine Director of Community.
Articles Posted: 49  Links Seeded: 660
Member Since: 9/2008  Last Seen: 5/19/2012

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Put a Seed Newsvine link on your own site

Cleaning Up Online Conversation

Seeded on Tue Jan 4, 2011 5:33 PM EST
Read ArticleArticle Source: hbr.org
technology, amazon, comments-please, clay-shirky, get-satisfaction
Seeded by tyler
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Here's something you might not have noticed about the internet: Some of the conversations taking place there are less than civil.

We could expand that thought: The ignorant and repulsive tantrums now appearing daily on the global stage mark an all-time low in public discourse. The reaction of many cultural critics is to say, "Behold humanity in a state of nature" and to yearn for the silence of the audience enforced by 20th century media.
But dismal online conversations aren't part of the state of nature; everything online takes place in a constructed environment. That means bad discourse isn't a behavior problem, it's a design problem. This year I'm studying how to design for better conversation.

How do you design incentives away from attention?

  • Enjoy this article? Help vote it up the 'Vine.

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  • Public Discussion (52)
tyler

So if the conversation on HowardForums is good and the conversation among commenters on CNN.com isn't, does that suggest a design principle beyond "Avoid politics"? Yes, it does, if you recognize that a rhetorical tragedy of the commons is occurring in many forums.

How do you end that tragedy? Carrots? [Motivation for good behavior?]

People aren't naturally well behaved; we're well behaved in environments that reward good behavior and punish bad behavior.

Yeah.

  • 6 votes
Reply#1 - Tue Jan 4, 2011 5:40 PM EST
anobody

i think we got this figured-out in third grade. the "sticks & stones" thing........

  • 2 votes
#1.1 - Tue Jan 4, 2011 8:07 PM EST
spiffie

How do you end that tragedy? Carrots? [Motivation for good behavior?]

There are forums out there that highlight comments in various ways. In some cases only comments with a given "high enough" rank are shown by default. In others, users with a long track record of valuable contributions are favored.

Here it doesn't matter if my comment has 2 votes or 20, and it doesn't matter if I've been here 5 minutes with 50 abuse reports or 5 years with 5 abuse reports, it's visually given the same weight as every other response. I'm not saying that's the solution, but it might be part of one.

  • 2 votes
#1.2 - Wed Jan 5, 2011 10:51 PM EST
spiffie

I think I've mentioned this to you before, too, but throwing it back out there.

A chat forum I was involved with a little bit many years ago had a "reverse ignore" feature called squelching. Basically, ignoring another user doesn't really help you avoid that person if they're still intent on engaging with you. Squelching doesn't hide their comments from you (traditional ignore). It hides your comments from them.

Might help prevent some of the long-term grudge matches that develop.

  • 3 votes
#1.3 - Wed Jan 5, 2011 10:54 PM EST
Viki Babbles Gonia

Spiff, I like that. Squelch!

  • 3 votes
#1.4 - Wed Jan 5, 2011 11:19 PM EST
tyler

Basically, ignoring another user doesn't really help you avoid that person if they're still intent on engaging with you. Squelching doesn't hide their comments from you (traditional ignore). It hides your comments from them.

We've tossed this around before. It would probably 'stick', so if you doubleplus ignore/squelch it lasts for a week or something, so it's not used just to dodge people when convenient. Should probably be a commitment.

A chat forum I was involved with a little bit many years ago had a "reverse ignore" feature called squelching.

Link? It'd be interesting to see it manifest.

  • 4 votes
#1.5 - Fri Jan 7, 2011 6:50 PM EST
spiffie

I'll need to find where it's currently hosted. I'll email you later.

  • 2 votes
#1.6 - Fri Jan 7, 2011 7:16 PM EST
Reply
ombra

Stack Overflow won't let new users post until they have exhibited enough other behaviors—visiting the site, responding in helpful ways to other posts—to earn the karma for full participation. Another approach is to partition public platforms, thus reducing the incentive to publicly act out.

Two ideas that some of us have suggested since MSNBC. The Greenhouse doesn't do much anymore and the proliferation of MSNBC articles which are unmoderated by the authors lead some to believe that's how they should act.

  • 6 votes
Reply#2 - Tue Jan 4, 2011 6:24 PM EST
gmc360

"I think Joel Spolsky's solution to trolls--making their posts invisible to everyone but the troll--is magnificent. Wish more sites had that switch enabled."

^ From the comments below the article. This is a great idea.

  • 3 votes
Reply#3 - Tue Jan 4, 2011 7:18 PM EST
demmywemmy

While posters here know many creative ways to not break the CoH, the discourse here (of which I am as guilty as the next) remains less than civil.

I would suggest a very basic NV 10 Don'ts/Dos before one contemplates posting. I won't list them all but here's some ideas:

  • Don't come right out the box hot-headed. "Are you kidding me?" "Where'd you get that ridiculous idea?" "Dude, you are so totally wrong! Only a loser would think that, because it was Copernicus who in 1537..." Now who cares what cogent point a poster might have about Copernicus in the seed?
  • No matter how offensive the poster was that you're replying to, keep a cool head. Even a little snarky jab at the end can send things spiraling.
  • Don't deflect the argument. "Well can you imagine if a Democrat did what this Republican did, he'd.." Who cares? It's not relevant and doesn't add to the conversation.

And many many others. But I do think a 10 most basic should be considered. Not that there'd be any suspension or punishment, just suggest that NV best posters don't do these, etc.

  • 2 votes
Reply#4 - Tue Jan 4, 2011 8:13 PM EST
PJ Stuart

I have to admit...some Viners bring out the worst in me at times! I am a civilized person. I believe in corny stuff like 'Do unto others...' (and, no the rest isn't; 'but don't get caught!'). There is just some posters who know what buttons to push. They are different for everyone. Mine are: Racism, Homophobia, Misogyny, Discrimination, and being rude to my NV buddies (to name a few). I still try and be civil, if not a bit cold and can honestly say I've never 'torn' into another Viner. I have double-teamed a few with friends.

What's the bottom line? Mom always said, "Stay away from politics and religion." What else do we talk about around this site? That's where the action is and it's hard not to add your opinion.

demmy....you are right on, yet the Don'ts are lofty ideals and when someone uses words like wh*re, b*tch, f*g, the N word, and other inflammatory, foul words it's hard not to at least respond...What? Dude? Are you kidding? ST*U, and the like. I can say I am 99% in control. It's the 1% crud that makes me see red.

Anonymity plays a huge roll. Most use screen names. No one knows where they live. Cowards will do these things when there are little repercussions...not even suspensions. Trolls with no life to speak of and too much anger to deal with exist and we are often the brunt of their sad, sad lives.

I plan to be better in 2011, ignore the ignorant and prop up the positive, intelligent discourse. Since I am a woman, I do have the prerogative to change my mind (me, being sexist, bad PJ).

Great post, Tyler and Happy New Year!

PJ

  • 2 votes
#4.1 - Tue Jan 4, 2011 9:26 PM EST
ombra

I would suggest a very basic NV 10 Don'ts/Dos before one contemplates posting. I won't list them all but here's some ideas:

How about 15? An article from 2006 that covers it very well.

http://stacym.newsvine.com/_news/2006/12/20/490425-how-to-be-a-newsvine-superstar-the-15-point-snarky-edition

  • 1 vote
#4.2 - Tue Jan 4, 2011 9:34 PM EST
Desertzonie

That's a great article -- I wish I would have read it before I made my first NV comment.

  • 3 votes
#4.3 - Tue Jan 4, 2011 9:37 PM EST
Ben Josephs

Thanks for linking that here, ombra. Woot.

    #4.4 - Wed Jan 5, 2011 1:57 PM EST
    Reply
    McSpocky

    Rather than just being able to flag comments as "No Value", "Inflammatory", or "Advertising", it seems like the addition of one for "Trolling" would be helpful. You can tell that some people start leaving comments not for debating or adding useful information, but just to stir up a fight. Perhaps that would help clean up online conversations, at least in Newsvine...

    Hope you had a great New Year!

    • 4 votes
    Reply#5 - Wed Jan 5, 2011 12:59 AM EST
    tyler

    Rather than just being able to flag comments as "No Value", "Inflammatory", or "Advertising", it seems like the addition of one for "Trolling" would be helpful

    I want options that correspond to the CoH, 1 through 5, because then people [in theory] then have to know the CoH to report effectively.

    • 9 votes
    #5.1 - Wed Jan 5, 2011 1:04 PM EST
    mrsrachelm

    Oooo, excellent idea Tyler. They also have to answer for reporting something as a specific violation based on the CoH that obviously isn't. IT would become very obvious very quickly who the "report because you don't like it" people are.

    • 1 vote
    #5.2 - Wed Jan 5, 2011 7:15 PM EST
    Viki Babbles Gonia

    When? When? When? :p

    • 4 votes
    #5.3 - Wed Jan 5, 2011 11:20 PM EST
    Reply
    Red Wolf

    I have been asking for a "Bampot" reporting option for years.

    I do like the idea of making a troll invisible to the community, allowing them to happily rant to themselves until they realise that nobody is playing with them and they go away.

    The big problem we have with trolls at the moment, isn't so much the trolls themselves, but the people who cannot seem to help themselves and insist on feeding the bloody things and rewarding their bad behaviour with attention.

    • 7 votes
    #6 - Wed Jan 5, 2011 1:16 AM EST
    mrsrachelm

    Sometimes watching people feed the trolls is kinda fun, I admit. The poor little things practically wet themselves with excitement.

    ;-P

    I think a "bampot" would be good but it should ONLY be controlled by the official NV mods. Here in the trenches many can simply not be trusted not to use it indiscriminately to silence the opposition or people they have made it their personal goal to harass, etc. You think people abuse the report function? Just put THAT power in their hot little hands!

    Also, if the NV mods "bampot" someone, I'm not sure it's fair not to notify them. Yeah, you run the re-reg risks there but ...still. Make sure they know it goes on their "record" so to speak and after x amount of strikes, they're gone.

    Viners should just be able to verbally report a troll but not have the power to silence them so that nothing they say is seen. Too much power in the hands of viners and we've seen by example that much power will NOT be used fairly or wisely.

    • 5 votes
    #6.1 - Wed Jan 5, 2011 3:24 AM EST
    Red Wolf

    Unfortunately, for all the potential amusement value in baiting the terminally moronic, for the most part they really are too stupid to realise they'd lose an argument with a house brick and flail wildly in response to any form of feeding. Responding to someone with all the debating skills of a cabbage gets boring fast, it's much better to put them out of their misery as soon as possible.

    • 6 votes
    #6.2 - Wed Jan 5, 2011 3:43 AM EST
    mrsrachelm

    /giggle

      #6.3 - Wed Jan 5, 2011 5:06 AM EST
      Red Wolf

      Alas, it appears that the many experimental attempts to get them to drown in their own drool are for naught.

      From the amount of people feeding these trolls we should have seen at least one incident of gurgling prior to it vanishing up its own arsehole, but they only seem to be getting fatter, lazier and more obnoxious. A little like Jabba the Hutt, but less endearing and with no metal bikinied Leia's or carbonited Han's as accessories.

      • 4 votes
      #6.4 - Wed Jan 5, 2011 5:29 AM EST
      mrsrachelm

      Stop it! I'm choking on my tea from trying to sip and laugh all at the same time. There are simply some things one does NOT multi-task together.

      /whap!

      :-P

      • 2 votes
      #6.5 - Wed Jan 5, 2011 9:13 AM EST
      tyler

      The big problem we have with trolls at the moment, isn't so much the trolls themselves, but the people who cannot seem to help themselves and insist on feeding the bloody things and rewarding their bad behaviour with attention.

      This is always the big problem, methinks.

      • 4 votes
      #6.6 - Wed Jan 5, 2011 1:04 PM EST
      Viki Babbles Gonia

      Methinks the same thing.

      Combine that with the unwillingness of people to report inflammatory comments from users with whom they agree (and usually they'll vote the comments up instead) and the reporting of comments with which they don't agree, and we're in a fine mess.

      • 5 votes
      #6.7 - Wed Jan 5, 2011 1:43 PM EST
      gmc360

      What's with the 'Guide' icon? Is this new or have I been navigating this site without a guide all these years?

      • 1 vote
      #6.8 - Wed Jan 5, 2011 5:21 PM EST
      tyler

      What's with the 'Guide' icon? Is this new

      Relatively.

      • 3 votes
      #6.9 - Wed Jan 5, 2011 6:45 PM EST
      gmc360

      Wow, I am moderately active here and have not yet seen a guide until today, even though they have been around since March of last year.

      • 1 vote
      #6.10 - Wed Jan 5, 2011 7:03 PM EST
      Viki Babbles Gonia

      Seriously, it hasn't been a year? It feels like a freakin' lifetime!

      • 3 votes
      #6.11 - Wed Jan 5, 2011 11:21 PM EST
      spiffie

      And no opportunity for parole. No rest for the wicked!

      • 2 votes
      #6.12 - Wed Jan 5, 2011 11:27 PM EST
      Viki Babbles Gonia

      You're not kidding. I need a vacation.

      • 3 votes
      #6.13 - Thu Jan 6, 2011 1:05 PM EST
      gmc360

      So, which way to California?

      • 1 vote
      #6.14 - Thu Jan 6, 2011 8:19 PM EST
      Viki Babbles Gonia

      Florida is closer!

      • 2 votes
      #6.15 - Thu Jan 6, 2011 10:55 PM EST
      Reply
      aurorahigh303

      Awesome seed Tyler!

      All the participants have an incentive to have good conversations, but each participant also has an incentive to get the most attention. This tension suggests that increases in individual anonymity or in group size also increase the likelihood that someone will start acting like a jerk. Both anonymity and scale reduce what Robert Axelrod calls "the shadow of the future"—the sense that our current actions will have consequences down the road.

      I've always thought that online forums aren't necessarily about actual inteligent discourse, but more of an ego trip. People aren't face to face in their interactions, therefore body language, tone, all those little niceties that go with actual conversation are absent. Individuals feel freer to say EXACTLY what's on their minds without the consequence of shame or guilt for hurting another.

      • 1 vote
      Reply#7 - Wed Jan 5, 2011 7:43 PM EST
      RV in GB#1

      http://jade-log.newsvine.com/_news/2010/12/09/5617191-at-least-13-new-republican-members-of-congress-hire-corporate-lobbyists-to-manage-their-office-?commentId=20042752#c20032648

      What is it with you Teatards and your inability to stay on target? Is that why your movement failed? Are you all so easily distracted? Does a teabagger convention sound like this?

      http://jade-log.newsvine.com/_news/2010/12/09/5617191-at-least-13-new-republican-members-of-congress-hire-corporate-lobbyists-to-manage-their-office-?commentId=20042752#c20033297

      Well - didn't take long for the ballsack suckers to find the rich ballsacks to suck. Teabaggers all the way!

      http://jade-log.newsvine.com/_news/2010/12/09/5617191-at-least-13-new-republican-members-of-congress-hire-corporate-lobbyists-to-manage-their-office-?commentId=20042752#c20034560

      Teaballsack suckers?

      When discussions like this are allowed to go on in ONE SEED, and it has been reported many times, I really have no hope for "Cleaning Up Online Conversation." The best that I can do is report it and keep my own nose as clean as I can.

      • 4 votes
      Reply#8 - Thu Jan 6, 2011 5:04 PM EST
      RV in GB#1

      Nothing? Speechless? Interesting.

      • 2 votes
      #8.1 - Fri Jan 7, 2011 4:37 PM EST
      mrsrachelm

      Actually, I too, would be interested in hearing Tyler or another official NV mod (not a guide or fellow viner) respond to this. These are examples that mods keep saying to supply but when they are supplied they don't reply.

      RV has made some valid examples here. I would appreciate hearing what Tyler's answer to these points is.

      • 3 votes
      #8.2 - Fri Jan 7, 2011 10:01 PM EST
      spiffie

      Anybody else hear that grinding sound? It's the darndest thing!

      • 1 vote
      #8.3 - Fri Jan 7, 2011 10:18 PM EST
      Viki Babbles Gonia

      You know, if a user isn't moderating a thread according to the CoH, and lets what you see as detriments to productive discussion stand, maybe you should stop visiting their seeds/articles/threads.

      • 5 votes
      #8.4 - Fri Jan 7, 2011 11:08 PM EST
      mrsrachelm

      Thank you, Viki. I would also like to hear what Tyler has to say, since this is his article and he is in the position to moderate examples as the ones supplied whereas you, as a guide, cannot.

      I would think, Viki, that the examples given above would have been cause for Tyler to step in since the moderator wasn't properly moderating the article but obviously nothing was done. At the least I would like to think Tyler would have enough respect for RV and the problem shown to address the discussion here in his own article.

      To just tell someone to "well, just don't go to the seed" is rather a cop out answer in my opinion. Using that type of response tends to reinforce the notion that blatant violations -are- being ignored and rather than deal with this problem, the NV staff would rather we just all shut up about it so they don't have to face the issue and do something about it.

      • 3 votes
      #8.5 - Sat Jan 8, 2011 1:38 AM EST
      Viki Babbles Gonia

      I see what you're saying, Rachel. I guess I was looking at a wider picture when I made the statement above.

      • 2 votes
      #8.6 - Sat Jan 8, 2011 10:26 AM EST
      mrsrachelm

      You have a good heart, Viki and your genuineness is hard to miss.

      • 2 votes
      #8.7 - Sat Jan 8, 2011 1:04 PM EST
      Viki Babbles Gonia

      Thanks, Rachel. I appreciate you saying that. Thanks very much.

      • 2 votes
      #8.8 - Sun Jan 9, 2011 3:21 PM EST
      RV in GB#1

      You know, if a user isn't moderating a thread according to the CoH, and lets what you see as detriments to productive discussion stand, maybe you should stop visiting their seeds/articles/threads.

      I've done this. I would just like to see some action taken if I report those who are not following the CoH.

      However, I know that Tyler and Sally are extremely busy and cannot possibly react every time that I click on the '!' icon. I appreciate the time that people like Tyler, Sally, and yourself put in to making Newsvine the "neighborhood" that it is. See the last line in post #9 and add to it this. I can't always get what I want.

      • 1 vote
      #8.9 - Mon Jan 10, 2011 2:52 PM EST
      Chris-382117

      Vicki,

      The comments listed above by RV in GB#1 are an example of why I have almost stopped coming to newsvine. Since the election, the headlines of posts have become almost lurid from some of the regular posters (Killfile, Soph0571, MrSpocky, to name just a few) and yet no one moderates these lurid headlines. I have quit going to their articles because of the posters that congregate there. They are free to post any pejorative remark that they want and nothing ever happens (I have reported several to Sally and Tyler with only one action from Sally). Yet if someone from the slightly "Right of Center" crowd make a statement that is even slightly snarky, they receive a suspension.

      I try in every comment I make to be civil. I was an E-7 in the Marine Corps when I got out. I may not agree with what you say, but I will defend to the death your right to say it. but when someone disagrees with what I say in a post, I would prefer a "I disagree with you because," rather than some of the being called a "F%$&!ng Moron," "Teabagger," "greedy Bastard," NAZI, Fascist, or "Banjo Picking Inbread Idiot." (Yes, I have been called all of those by some viners and nothing has happened to them). This is also what helps cause the hate rhetoric. If people see that the laws are applied in an unfair way, they quit caring about what they say.

      I know that the site is "Left Leaning" as you said in one of your entries from the past, but I think that Fairness and equal treatment under the law is also necessary. My real complaint is the disparity in punishment (even when it is reported). If you are going to punish me for stepping 1 foot off base, I would like to see the same treatment for others; not allowing them to get a 30 ft lead,

      I came to newsvine in 2008 to to interact with people that I don't necessarily agree with and "Get Smarter". Many of my friends have left because they of what I have described. If the rules start getting enforced equally, maybe people will start playing nicely in the sandbox together.

      • 2 votes
      #8.10 - Mon Jan 10, 2011 3:37 PM EST
      Reply
      RV in GB#1

      http://killfile.newsvine.com/_news/2011/01/06/5776621-bill-oreilly-claims-ocean-tides-cant-be-explained-and-thus-prove-the-existence-of-god#c20266768

      This is why I can't be on shows like O'Reilly's, and certainly not live. I would attempt to beat the man about the head and neck with a boom mic.

      Seeds that have opening comments from the seeder containing violence are also apparently acceptable (and voted up 99 TIMES I might add.) **Shakes head**.

      In the meantime, comments like this are OK, but one of my few comments to EVER get deleted is done so because of "cruel laughter."

      I guess if I'm wishing for something to make the Newsvine CoH clearer and discussion cleaner, I guess it would be CONSISTENCY. But as the saying goes, "wish in one hand, [you know what] in the other and see which one fills up first."

      • 2 votes
      Reply#9 - Thu Jan 6, 2011 5:34 PM EST
      demmywemmy

      Those are CV in #8, but not 9.

      • 1 vote
      #9.1 - Fri Jan 7, 2011 8:11 AM EST
      RV in GB#1

      Good, so now I should be able to say that I would "attempt to beat [Obama] about the head and neck with a boom mic" if he said something that I disagreed with? I'd LOVE to see how that would go over.

      • 2 votes
      #9.2 - Fri Jan 7, 2011 10:13 AM EST
      mrsrachelm

      Youch!

      • 1 vote
      #9.3 - Fri Jan 7, 2011 10:16 AM EST
      demmywemmy

      If you're saying it would be a code violation, I believe not- since it's not a personal attack on a private individual posting at NV, but rather, a public figure who is subject to such rhetoric all the time.

      However, it is an unfair comparison to weigh the implications of fantasizing about physically harming Bill O'Reilly versus our President, for which I believe there are laws excepting such freedom of speech.

      • 1 vote
      #9.4 - Sat Jan 8, 2011 2:38 AM EST
      Reply
      mrsrachelm

      The examples cited in your comment #8 are truly gross and most definitely a CoH violation. The "be respectful" part ring any bells, people?

      Actually deleting those comments (and the many others like them on the vine) by the NV mods (or the seeder/moderator themselves) and the people warned about such behavior certainly was called for.

      • 2 votes
      Reply#10 - Thu Jan 6, 2011 8:12 PM EST
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